Power Platform Power Pages, Dataverse, Power Automate, Power Apps

Service request management portal

An end-to-end portal for logging, assigning and tracking service requests with SLA alerts.

Screenshot of Service request management portal

Problem

Service requests arrived by email and phone, so ownership and deadlines were unclear.

Solution

Built a Power Pages portal on Dataverse with Power Automate for automatic assignment, SLA alerts, notifications and escalation, plus a Power Apps app for the internal service team.

Tools

  • Power Pages
  • Dataverse
  • Power Automate
  • Power Apps

Result

Add measurable result here (for example: average assignment time, missed SLAs).

Portal dashboard showing open tickets and SLA indicators
Internal dispatch queue for service technicians
Power Platform Solution Architecture
Power Platform

Enquiry App

Built an internal Enquiry App in PowerApps (Canvas App) with Power Fx, letting staff send spare-parts offers to customers directly; automated the email-sending flow with Power Automate and used SharePoint Lists as the backing database.

PowerApps Power Automate
Details
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